Return Policy
Refund & Return Policy – Velario
At Velario, we want you to be satisfied with your purchase. If for any reason you are not happy with your order, we are here to help.
30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, unworn, with tags, and in its original packaging. You must also provide the receipt or proof of purchase.
To start a return, please contact us at:
Once your return request is approved, we will provide instructions on how and where to send your package.
Returns sent without prior authorization will not be accepted.
Return address:
TRAVESSA CARLOS PONTE 610
Bairro: Fátima
CEP: 62906096
Brazil
Customers are responsible for the return shipping costs. We recommend using a tracked shipping service to avoid lost packages.
Order Cancellation
Orders can only be cancelled within 30 minutes after the order has been placed.
If you wish to cancel your order, please contact us immediately at:
After this period, the order may already be in processing and cancellation may no longer be possible.
Damaged or Defective Items
Please inspect your order upon receiving it.
If your item is defective, damaged, or if you received the wrong item, contact us immediately at:
Please include photos of the issue so our support team can evaluate the situation and resolve it as quickly as possible.
If the product arrives damaged, we will replace the item at no cost during the first replacement attempt.
If the issue persists after two replacement attempts, a full refund will be issued.
Incorrect Items
If you receive the wrong product, please contact us immediately at contact@zaprada.com so we can correct the issue.
Non-Returnable Items
Certain types of items cannot be returned, including:
• Perishable goods (such as food, flowers, or plants)
• Custom or personalized products
• Personal care goods (such as beauty products)
• Hazardous materials, flammable liquids, or gases
Additionally, we cannot accept returns for:
• Sale items
• Gift cards
If you have questions regarding a specific product, please contact us before requesting a return.
Exchanges
The fastest way to exchange an item is to return the product you received. Once the return is approved, you may place a new order for the desired item.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be processed to the original payment method within 5 business days after the returned product is received and inspected.
Please note that banks or credit card companies may take additional time to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at:
European Union – 14 Day Cooling Off Period
If the merchandise is shipped to a country within the European Union, customers have the right to cancel or return their order within 14 days, for any reason and without justification.
Items must still be returned in the same condition they were received, unused, with tags, and in their original packaging, along with proof of purchase.
Contact Information
Customer Support Email:
contact@zaprada.com
Fiscal Address:
412 West 7th Street, STE 1019
Clovis, NM 88101
United States