Terms and Conditions
Terms and Conditions of Use – Velario
Article 1 – Definitions
For the purposes of these Terms and Conditions, the following definitions apply:
Withdrawal period: the period during which the consumer may exercise the right to cancel a purchase.
Consumer: a natural person who is not acting for purposes related to their trade, business, or profession and who enters into a contract with the company.
Day: calendar day.
Distance contract: a contract concluded between the company and the consumer within an online sales system, where the purchase and communication take place exclusively through remote means.
Durable medium: any tool that allows the consumer or the company to store information in a way that enables future access without modification.
Right of withdrawal: the right of the consumer to cancel a purchase within the specified cooling-off period.
Company: the legal entity offering products or services through the online store.
Distance communication technology: any technology used to conclude a contract without the consumer and the company being physically present in the same location.
Article 2 – Company Information
Company Number: 35-2911997
Trade Name: Velario
Representative: Francisco Valterlanio Maia Queiroz
Fiscal Address:
412 West 7th Street, STE 1019
Clovis, NM 88101
United States
Email:
contact@zaprada.com
Article 3 – Applicability
These Terms and Conditions apply to all offers, sales, and agreements made through the Velario online store.
By placing an order through our website, the customer agrees to these Terms and Conditions.
These terms will be made available to customers before completing the purchase. If the contract is concluded electronically, the terms will be provided in a way that allows customers to store them for future reference.
Article 4 – Product Offers
All offers displayed on the Velario website include descriptions and images of the products offered.
While we strive to ensure that all information is accurate, obvious errors or mistakes in product descriptions, pricing, or images are not binding.
Product images are illustrative, and actual product colors may vary depending on screen settings.
Article 5 – Order Acceptance
A purchase agreement is concluded once the customer places an order and payment has been successfully processed.
After placing an order, the customer will receive an electronic confirmation of the purchase.
Velario reserves the right to cancel or refuse any order in cases of suspected fraud, payment issues, or incorrect information provided during checkout.
All transactions are processed through secure payment systems.
Article 6 – Right of Withdrawal
Consumers have the right to cancel their order within 14 days after receiving the product, without providing a reason.
During this period, the customer must handle the product and packaging with reasonable care.
To exercise this right, the customer must notify us by email at:
The product must then be returned according to the instructions provided by our support team.
Article 7 – Return Costs
If the consumer exercises the right of withdrawal, the direct cost of returning the product will be the responsibility of the customer.
Once the returned item is received and inspected, the refund will be processed according to the store's refund policy.
Article 8 – Exclusion of the Right of Withdrawal
The right of withdrawal does not apply to:
• Customized or personalized products
• Products that cannot be returned for hygiene reasons once opened
• Products that deteriorate quickly or have a limited shelf life
Article 9 – Pricing
All product prices displayed on the website are subject to change without prior notice.
Prices shown do not include potential import taxes, customs duties, or local fees, which may be charged by the destination country. These charges are the responsibility of the customer.
Article 10 – Product Conformity and Warranty
Velario guarantees that products sold through the website correspond to the descriptions and specifications presented in the offer.
If a product has a manufacturing defect or arrives damaged, the customer must notify us within 14 days after delivery so we can provide a suitable solution, which may include replacement or refund.
Article 11 – Delivery
Velario will process and ship orders to the address provided by the customer during checkout.
If a product becomes unavailable or if there is a delay in delivery, the customer will be informed as soon as possible.
In such cases, the customer may choose to wait for the product or cancel the order and receive a full refund.
Article 12 – Payment
Payments must be completed at the time the order is placed through the available payment methods on the website.
Customers are responsible for ensuring that all payment and billing information provided is accurate.
If incorrect payment information is detected, the customer must notify us immediately.
Article 13 – Complaints
Any complaints regarding an order or the execution of the contract should be submitted via email to:
Complaints must include a clear description of the issue.
Velario will respond to customer complaints within 14 days.
Article 14 – Applicable Law
These Terms and Conditions and all agreements between Velario and the customer shall be governed by the laws applicable to international online commerce.
Any disputes arising from these agreements will be resolved in accordance with the applicable legal framework.