Shipping Policy
Shipping Policy – Velario
Thank you for shopping with Velario. Below you will find important information regarding our shipping process and delivery times.
Order Processing
All orders are processed within 1 to 3 business days after payment confirmation.
Orders are not processed, shipped, or delivered on weekends or holidays.
Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking number.
Shipping Time
Estimated delivery time depends on the destination country.
United States
Estimated delivery time: 7 to 15 business days
International Orders
Estimated delivery time: 10 to 20 business days
Please note that delivery times are estimates and may vary due to factors beyond our control such as customs clearance, carrier delays, or high shipping demand periods.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method selected.
Occasionally, Velario may offer free shipping promotions.
Tracking Information
Once your order has shipped, you will receive an email containing your tracking number.
Please allow 2 to 5 days for the tracking information to update in the carrier's system.
Customs, Duties and Taxes
For international shipments, customs duties, taxes, and other fees may apply depending on the destination country.
These charges are determined by the customs authorities of the destination country and are the responsibility of the customer.
Velario is not responsible for delays caused by customs processing.
Incorrect Address
Please ensure that your shipping address is correct before completing your order.
Velario is not responsible for orders delivered to incorrectly provided addresses.
If you notice an error in your address, please contact us immediately at:
We will do our best to update the address if the order has not yet been shipped.
Lost or Stolen Packages
Velario is not responsible for lost or stolen packages confirmed as delivered by the carrier.
If your package shows as delivered but you have not received it, please contact the shipping carrier directly and check with neighbors, household members, or your local post office.
If you still need assistance, please contact our support team.
Contact Information
Business Address
412 West 7th Street, STE 1019
Clovis, NM 88101
United States